A Warm, Cozy, and Stylish Resting Space for Cats and Small Dogs

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us atinfo@voguecove.co.uk Please note that returns will need to be sent to the following address:

Flat1, 28 Castle Crescent, Reading, RG1 6AG

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@voguecove.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@voguecove.co.uk

Processing Time

Orders are processed and dispatched within 1-2 business days of confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Standard Delivery

We offer standard delivery for all orders within the United Kingdom.
Estimated delivery time is 3-5 business days from the date of dispatch.
Delivery times may vary slightly during peak seasons or due to unforeseen circumstances (such as weather delays).
Shipping Costs

Shipping fees are calculated at checkout based on your delivery address.
If you qualify for any promotional free shipping offers, the shipping fee will be automatically waived at checkout.
Order Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking number.
You can use the tracking number to monitor your order’s progress via our website or the courier’s tracking system.
Delivery Information

Please ensure that your delivery address is complete and correct. Accurate details help us ensure your order reaches you without delay.
If you experience any issues with your delivery (e.g., delays or a missing package), please contact our customer support team within 7 days of delivery.
Returns Due to Delivery Issues

In cases where a package is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply if you wish to have your order re-delivered.
Contact Us

If you have any questions or need further assistance with your order or our shipping policy, please reach out to us:

Email: info@voguecove.co.uk
Phone: 07300958074

Business Hours: [Insert business hours]
Thank you for choosing VogueCove.co.uk. We look forward to serving you!